INTERNATIONAL ORDERS

International Shipping Policy

International shipping rates are calculated based on the weight and destination of the shipment. Make sure to check the DUTY charges (if any), as these are payable at the time of delivery.
Order Processing & Tracking
Verification: Once the order is placed, credit card processing may take 3-5 business days.
Confirmation: Upon verification, you will receive an order confirmation email.
Tracking: Your shipment can be tracked via DHL or UPS using the tracking ID provided on our website.
Delivery Timelines
Estimated Delivery: The current delivery time ranges from 14-30 days.
Factors: Delivery time depends on payment authorization, order processing, customs delays, and transit time.
Delays: In the event of a delay, customers will be notified via email.
Important Notes
Out of Stock: If a selected article is out of stock, it will be replaced as per the customer’s request.
Customs & Fees: Custom duties and clearance charges must be fulfilled by the customer at the time of delivery.

Due to the ongoing situation in the Middle East, shipments may experience delays of 10-20 days. We appreciate your understanding during this time. Please be aware that shipping times are currently longer than usual due to external factors beyond our control, including courier delays related to the conflict in the region. We are dedicated to delivering your order as quickly as possible, but please anticipate delays of up to 2-3 weeks because of the current situation affecting our shipping partners. Thank you for your understanding as we navigate these shipping disruptions. We will keep you updated on your order status

DISPUTE & RESOLUTION POLICY

If any issue is faced regarding the shipment, drop us an email at tassels.trend@gmail.com.

LOCAL ORDERS

Upon placing an order, you will receive a verification call or SMS from our Customer Service Associate to ensure order accuracy.Estimated delivery time ranges from 7-12 working days. Delivery time depends on payment authorization, order processing, custom delays and the transit time. In case of any delay customers are informed via email. Once your order has been confirmed, it will be sent to our warehouse for shipment. Please note, credit card payment processing can take up to 3 business days, depending on the accuracy of the information provided. If the item(s) in “Cash on Delivery” order are out of stock in our warehouse, then we will only ship the available article (s) and if the item(s) in “ MIGS (credit card)” order are out of stock in our warehouse, then we will take your advice for the replacement product (s). – Please do not accept the shipment (s) in any flyer other than TASSELS.